
Frequently Asked Questions
Everything you need to know before ordering.
The Product
Is the Soothe Swim Shady™ easy to carry?
Yes! The Soothe Swim Shady™ is ultra-lightweight and foldable, designed to fit easily into a beach bag or suitcase, making it perfect for travel and daily use.
Does it provide UV protection?
Absolutely. It is made with UPF 50+ fabric, helping to block harmful UV rays and keep you protected during the hottest hours of the day.
How long does it take to set up?
It takes just a few seconds to set up. The intuitive design allows you to open and position it quickly without the need for ropes, tools, or complicated assembly.
General
Are payments secure?
Absolutely. We use Shopify Payments with 256-bit SSL encryption. We accept credit cards, PayPal, Apple Pay, and Google Pay. Your data is never stored on our servers.
What are the delivery times?
Orders are processed within 1 to 2 business days. Delivery within Europe takes 5 to 10 business days with tracking included.
Can I return or exchange my order?
Yes, you have 14 days from delivery to request a return or size exchange. Items must be unworn and returned with original tags. Contact us by email and we will guide you through the process.
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